Our Tone of voice

How we talk

Our four pillars



Our tone of voice is made up of four key elements. Everything we say should convey these four elements. Where appropriate certain tones may be dialled up or down, dependent on the subject matter, channel and audience. Think of them as powerful guides to help you bring the voice of The Prince’s Trust to life.


Empowering



We help young people to embrace opportunities and champion never giving up


What we mean


Brave, caring, empowering, nurturing, strong, steadfast, enriching


What we don’t mean


Overpowering, egotistical, pretentious, presumptuous



Inspirational



We help young people discover their inner strength, overcome struggles and build a brighter future



What we mean


Positive, hopeful, assured, inspirational, uplifting, helpful, elevating


What we don’t mean


Arrogant, boastful, dismissive, ignorant, imperious



Optimistic



We encourage young people to dream big and believe that anything is possible



What we mean


Confident, bright, positive, encouraging, hopeful, trusting, enthusiastic


What we don’t mean


Idealistic, unrealistic, impractical, unworkable



Determined 



We help young people build confidence and instil self-belief


What we mean


Resolute, single-minded, decisive, tenacious, strong-willed


What we don’t mean


Changeable, flexible, soft, hesitating, wavering